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©2004-09 The Body and Bath Boutique

Policies


  
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SHIPPING COST
In order to ensure that you pay the lowest shipping and handling cost, we will calculate your orders shipping costs and email this information to you within 24 hours of receiving your order. At this time you can approve the order and the shipping/handling costs BEFORE we bill your credit card for the order.


SHIPMENT TIME
We understand that when you need supplies you need them right away. Our goal is to have all orders shipped within 48 hours of receiving your online order.


RETURN POLICY
100% Satisfaction is our goal. If you are not fully satisfied with your order, please give us a call at 1.760-371-1790

DAMAGED SHIPMENT
If our products are defective in some way due to damage sustained in shipping, save all the shipping materials and do not use the product.

Please call us at 760-371-1790 so we can report the damage to UPS. Be sure to always inspect the packages at the time of receipt. If you receive a package that has been damaged, make sure you report this to your driver and have him make a note of this fact on his delivery sheet. If the driver does not do this and you accept a damaged box, UPS might not pay the claim of damages.

If we do need to authorize a return for any reason, please make sure the items are packed in the original manner so damage does not occur. If there is damage due to inadequate packaging, no credit will be issued.


CONCEALED DAMAGE
If there is damaged merchandise when you unpack the order, please call us immediately. We will contact UPS about the damage and they will more than likely send out an inspector to inspect your package. We will start processing your claim, but we cannot replace damaged merchandise until UPS authorizes the claim.

WRONG ADDRESS
If an incorrect address/zip code or the order is rerouted from its original destination, the customer assumes the $7.00 UPS charge for the correction and agrees that The Body & Bath Boutique may charge this fee to their credit card. Of course, if we make the error, we pay the $7.00 charge


PRIVACY POLICY
Information we collect is solely for the purpose of our business dealings with you. We will keep your name and contact information on file, for this purpose only. We will not release, sell or give away your personal information or email address to any other party.

 

The Body and Bath Boutique
825 North China Lake Blvd. Ridgecrest CA 93555 - 760-371-1790

Copyright © 2004-09 The Body and Bath Boutique
All rights reserved. No portion may be copied or redistributed in any form.

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